Biurraysh™ | Company & Customer Support
Brand Name: Biurraysh™
Website: https://biurraysh.com
Legal Company Name: Hangzhou Shanhaoyun E-Commerce Co., Ltd.
Owner: Chen Yushan
Website Operator: Hangzhou Shanhaoyun E-Commerce Co., Ltd.
Business Address: Room 508, 5th Floor, Building 2, No. 759 Hongpu Road, Shangcheng District, Hangzhou City, Zhejiang Province, China
Customer Support Email: service@biurraysh.com
Phone: +86 157 9494 9312
Customer Service Hours: 9:00 AM – 6:00 PM (GMT-08:00) Pacific Time (US & Canada)
Biurraysh™ is owned and operated by Hangzhou Shanhaoyun E-Commerce Co., Ltd. For help before or after a purchase, you can reach us by email or phone using the details above.
Choosing Your Gear
The details that matter can vary by activity. You may want to ask about a swim goggle’s features and fit, a brace’s size and construction, a yoga mat’s thickness, or the specifications and included pieces of a training set.
Please send us the product name or a link to the product page and tell us what you would like to check. We’ll use the listed product details to help you decide whether the item suits your needs.
Help With an Order
To ask about an order, check your delivery details, or report a shipping issue, please include:
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Your order number
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The email address used at checkout
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A brief description of what you need help with
If there is an issue with your package’s tracking information, please include the relevant details or a screenshot so we can look into it.
Help After Delivery
If an item arrives with missing parts, is damaged, is the wrong model, or differs from its product description, email service@biurraysh.com with your order number, product name, a description of the issue, and relevant photos. We’ll review the details and contact you about the next steps.
To request a return or refund, please contact us by email first. Eligibility, the process, and refund details are set out in our Return & Refund Policy.
Share Your Feedback
The small details of sports gear often become clear through use. If you have suggestions about a product, its listing, or your shopping experience, we’d like to hear them. Your feedback helps us make product information clearer for everyone.