When shopping for sports and fitness gear at Biurraysh™, you can review your items, shipping details, and total before placing your order and completing payment through checkout.
Available Payment Methods
The payment methods we accept are the options shown at checkout. Availability may vary by delivery location, device, or payment provider.
Please pay only through our website’s official checkout. Biurraysh™ customer support will never ask you to provide your full card number, card security code, or account password by email or phone.
Review Your Order Total
Before paying, check the items and quantities in your cart, your shipping address, shipping charges, and the final total shown at checkout. If the product page and checkout display different currencies, refer to the currency and amount shown at checkout before you pay.
If your card issuer or payment provider converts the currency, the amount charged and any associated fees are determined by that provider. Please contact them with questions about conversion charges.
What If My Payment Doesn’t Go Through?
Check any message shown at checkout, confirm the payment details you entered, and make sure your chosen payment method is available. You can also contact your card issuer or payment provider for more information.
If you need us to check your order, email service@biurraysh.com with the email address used at checkout, the approximate time of your payment attempt, and any relevant order information. Do not email your full card number, card security code, or password.
If checkout behaves unexpectedly or you see what appears to be a duplicate charge, contact us so we can review the order. Some bank records may temporarily show a pending payment authorization; your bank or payment provider can confirm whether a charge was completed.
Payment & Account Safety
Make sure you are checking out on the official Biurraysh™ website and check the domain in your browser’s address bar. Do not enter payment information through an unfamiliar link.
You can contact us about an order at service@biurraysh.com. If you receive a suspicious payment request claiming to be from Biurraysh™, use the customer support details published on our website to verify it first.
How Are Refunds Handled?
Eligible refunds are handled under our Return & Refund Policy. Please refer to that policy for eligibility, the request process, and refund timing. If you have a question about a payment or refund, contact us with your order number.
Business & Customer Support
Biurraysh™ is owned and operated by Hangzhou Shanhaoyun E-Commerce Co., Ltd.
Customer Support Email: service@biurraysh.com
Phone: +86 157 9494 9312
Customer Service Hours: 9:00 AM – 6:00 PM (GMT-08:00) Pacific Time (US & Canada)