Privacy policy

Privacy Policy

This Privacy Policy explains how we collect, use, share, and protect information about you when you browse the Biurraysh™ website, purchase sports and fitness gear, or contact us.

Brand Name: Biurraysh™
Website: https://biurraysh.com
Legal Company Name and Website Operator: Hangzhou Shanhaoyun E-Commerce Co., Ltd.
Owner: Chen Yushan
Business Address: Room 508, 5th Floor, Building 2, No. 759 Hongpu Road, Shangcheng District, Hangzhou City, Zhejiang Province, China
Privacy Contact Email: service@biurraysh.com

1. Information We Collect

When you use our website, we may process the following information:

  • Order and contact information: Your name, email address, phone number, shipping address, billing address, purchased items, order total, and order history.

  • Payment-related information: Payment status, transaction records, and information needed from the payment provider. Payment credentials, such as card details, are handled by the payment service used at checkout. Please do not email us your full card number or card security code.

  • Customer support information: Questions you send us, your order number, and any photos or other materials you provide to help us resolve a product issue.

  • Website usage information: Device and browser information, IP address, pages visited, and website activity records. The specific information collected depends on the features, cookies, and tools enabled on the website.

When asking about a brace or another sports product, please share only the information needed for your question. Avoid sending detailed medical records or other sensitive personal information in a standard customer support email unless necessary.

2. How We Use Information

We use relevant information to:

  • Process orders, confirm payments, arrange shipping, and handle after-sales requests;

  • Send order and shipping updates;

  • Answer questions about product specifications, sizing, included items, and instructions;

  • Maintain website functionality, troubleshoot issues, and help protect transactions;

  • Send marketing messages you have subscribed to, where permitted by applicable law and your choices; and

  • Meet applicable legal, tax, and recordkeeping obligations.

3. When We Share Information

To fulfill orders and operate the website, we may provide necessary information to third parties that perform relevant services, such as our ecommerce platform, payment providers, shipping carriers, customer support providers, and website technology providers. We may also disclose information when required by law or when necessary to address a security issue.

These third parties may process information according to their respective roles and privacy terms. We limit the information provided to what is needed for the relevant service.

4. Cookies and Website Technologies

Our website may use cookies or similar technologies to support the cart and checkout, remember your preferences, understand how the website works, or measure marketing performance when those tools are enabled.

Some cookies are necessary for website functions. The use of other cookies, and the choices available to you, depend on your location and the privacy settings enabled on the website. You can also manage cookies through your browser settings, though disabling certain cookies may affect the cart or checkout.

5. Marketing Messages

If you choose to subscribe to marketing emails, we may send you information about new products, sports gear, or promotions. You can unsubscribe using the instructions in a marketing email or by contacting service@biurraysh.com. Order confirmations and shipping updates are transactional messages and are separate from a marketing subscription.

6. Data Retention and Security

We retain information for as long as needed to fulfill orders, provide customer support, address disputes, and meet applicable legal requirements. Retention periods may differ by type of information.

We take reasonable steps to protect the information we process, but no method of online transmission or storage can be guaranteed to be completely secure. If you believe your order or account information has been used without authorization, please contact us promptly.

7. International Processing

The company operating Biurraysh™ is based in China. Website operations, payment processing, and shipping may also involve service providers in other countries or regions. As a result, your information may be processed outside your place of residence. We handle international data activities in accordance with applicable requirements.

8. Your Privacy Choices and Requests

Depending on the laws that apply where you live, you may have the right to request access to, correction of, or deletion of your personal information, or to make choices or objections concerning certain processing activities.

To submit a privacy request, email service@biurraysh.com and describe your request. Include your order number or the email address used at checkout so we can locate the relevant records. To protect your information, we may need to verify your identity before responding.

9. Third-Party Websites

Our website may link to third-party payment, shipping, or other services. Once you leave the Biurraysh™ website, information you provide may be governed by that third party’s privacy policy. Please review its terms before using the service.

10. Policy Updates and Contact

We may update this Privacy Policy if our business practices, website features, or applicable requirements change. The updated policy will be posted on this page.

If you have questions about this policy or how we handle personal information, please contact:

Hangzhou Shanhaoyun E-Commerce Co., Ltd.
Email: service@biurraysh.com
Phone: +86 157 9494 9312
Customer Service Hours: 9:00 AM – 6:00 PM (GMT-08:00) Pacific Time (US & Canada)
Business Address: Room 508, 5th Floor, Building 2, No. 759 Hongpu Road, Shangcheng District, Hangzhou City, Zhejiang Province, China