Welcome to the Biurraysh™ FAQ. Here you’ll find answers about choosing sports gear, orders, shipping, and after-sales support. If you can’t find what you need, email us at service@biurraysh.com.
Products & Choosing Your Gear
What does Biurraysh™ sell?
We offer fitness and sports gear for a range of activities, including dumbbells, yoga mats, stretch bands, foam rollers, wrist braces, knee braces, swim goggles, swim caps, and other swimming accessories. Please check each product page for its specific details and included items.
How can I confirm a product’s specifications and what’s included?
Before ordering, review the size, weight, material details, and package contents listed on the product page. Products with similar names may have different configurations. If anything is unclear, email the product name or page link to service@biurraysh.com, and we’ll help you check the listing.
How do I choose a wrist or knee brace?
Start with the sizing information, construction details, and wearing instructions on the product page. If you need help understanding the listed information, contact us before placing your order.
A brace may not be suitable for every person or situation. If you have an injury, ongoing pain, or another health concern, consult an appropriate professional rather than relying on a product description to decide whether it is right for you.
Is your training gear suitable for beginners?
Weight, resistance, and use vary by product. For example, choose dumbbells by their listed weight and stretch bands by their stated resistance or specifications. Start with movements and an intensity that suit your current ability, and review the product instructions before use.
How can I tell whether a swimming accessory meets my needs?
When choosing goggles, a swim cap, or earplugs, check the size, design, and included accessories on the product page. If you need a specific lens prescription or configuration, confirm that the option is explicitly listed. If it isn’t, contact us before ordering.
How should I clean and store my sports gear?
Care needs vary by material and construction, so follow the instructions on the product packaging or page first. In general, clean the surface after use and let the item dry before storing it. For products with lenses, elastic parts, or support structures, avoid cleaning methods that have not been confirmed as suitable for that item.
Orders & Shipping
Where can I find my order information?
Check the email address you entered at checkout, including its spam or junk folder. Order-related messages will be sent there. If you haven’t received them, contact customer support with the email address used at checkout and any other details that may help us locate your order.
Where can I find shipping costs and estimated delivery times?
Check the shipping charges available at checkout and read our Shipping Policy for details about order processing, delivery, and shipping issues. Available shipping methods and costs may vary by delivery address.
What should I do if my tracking information hasn’t updated?
Email your order number and the relevant tracking details to service@biurraysh.com. We’ll review the order and shipping information and contact you about the next steps.
Returns & After-Sales Support
What if there’s a problem with an item I received?
If an item arrives damaged, has missing parts, is the wrong model, or differs from its product description, email service@biurraysh.com with your order number, product name, a description of the issue, and relevant photos so we can review it.
How do I request a return or refund?
Email us first with your order number and the reason for your request. Our Return & Refund Policy explains eligibility, how to apply, where to send an approved return, and how refunds are handled. Please wait for return instructions before sending an item back.
How can I contact Biurraysh™?
Customer Support Email: service@biurraysh.com
Phone: +86 157 9494 9312
Customer Service Hours: 9:00 AM – 6:00 PM (GMT-08:00) Pacific Time (US & Canada)
Biurraysh™ is owned and operated by Hangzhou Shanhaoyun E-Commerce Co., Ltd.