Thank you for shopping for sports and fitness gear at Biurraysh™. This policy explains how we process orders, calculate shipping charges, estimate delivery times, and handle shipping issues.
1. Where We Ship
We ship to the countries and regions available at checkout. Enter your delivery address to see the shipping options and charges available to you. If no shipping option appears for your address, we may not currently ship to that location.
2. Order Processing
Orders are typically shipped within 3 days after payment is confirmed. This time allows us to review your order, prepare your items, and hand the package to the carrier. It does not include time in transit.
If an inventory issue, address problem, or other exception prevents us from shipping your order on time, we’ll contact you using the information provided with your order.
3. Estimated Transit Time
After dispatch, estimated transit time is 5–15 days. Order processing time and transit time are separate. Actual delivery may vary due to the destination, carrier operations, weather, or customs processing. The estimate is not a guaranteed delivery date.
4. Shipping Charges and Cross-Border Fees
Applicable shipping charges are shown at checkout before you place your order. Please refer to the amount displayed there. Charges may vary by delivery address, shipping method, or item.
Cross-border orders may be subject to import duties or taxes at the destination. Please check the checkout page to see whether these charges are expressly included in your total. If this is unclear, contact us before ordering.
5. Where Orders Ship From
Items are dispatched from the fulfillment location assigned to the order based on inventory and order arrangements. Our business address is not necessarily a shipping location, and we do not promise that every order ships from a warehouse local to the delivery address. If you need information about an order’s shipping arrangements, please contact customer support before ordering.
Items in one order may ship in separate packages due to packaging or fulfillment arrangements. If your order is split into multiple shipments, we’ll provide the relevant shipping information.
6. Shipping Notifications and Tracking
After your package ships, we’ll send a shipping notification to the email address used for your order. If the selected shipping service provides tracking, the notification will include the available tracking information.
Tracking may take some time to update after the carrier receives a package. If there are no updates for an extended period, send us your order number and the relevant details so we can look into it.
7. Delays and Package Issues
If your package has not arrived after the estimated timeframe, tracking has not updated for an extended period, or the package is marked “Delivered” but you have not received it, email service@biurraysh.com with your order number, the email address used at checkout, and the tracking details.
We’ll review the order and carrier records and contact you about the next steps. A “Delivered” tracking status does not automatically close your inquiry.
8. Shipping Addresses
Before ordering, please check the recipient’s name, street address, apartment or unit number, postal code, and phone number. If you notice an error, contact us as soon as possible with your order number. Whether an address can be changed depends on the order’s processing and shipping status. Changes may not be possible after dispatch.
9. Contact Us
Brand: Biurraysh™
Website Operator: Hangzhou Shanhaoyun E-Commerce Co., Ltd.
Customer Support Email: service@biurraysh.com
Phone: +86 157 9494 9312
Customer Service Hours: 9:00 AM – 6:00 PM (GMT-08:00) Pacific Time (US & Canada)